Frequently asked questions

Absolutely! Tolstoy Shop Videos plan, including Shoppable videos on the Shop app, is free to use indefinitely.

That's right! You can start a 14-day free trial on the Plus and Max plans.To try the Enterprise plan contact our Sales team.

All payments are made via Shopify billing or credit card. For Max and Enterprise accounts, we can issue an invoice with payment via ACH, or wire. Contact our team for more information.

Views track the number of times your Tolstoy was displayed to unique visitors.

Your videos will continue to run and you will be automatically billed  for additional views as detailed on the Plus, Pro and Max plans.

All payments are made via credit card for the Pro plan.
For Business  and Enterprise accounts, we can issue an invoice with payment via ACH, or wire. Contact our team for more information.

Only for Business and Enterprise accounts. Contact our team for more information.

Yes, you can change or cancel your subscription at any time via your Tolstoy account settings. All premium features will be available within a month from your last payment. If uninstalled through Shopify, your subscription will be canceled immediately.